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Student Complaints Policy

At Cosmos International Training Institute (CITI), we are committed to providing a high-quality learning experience for all our students. We value feedback and take student concerns seriously. This Student Complaints Policy outlines our process for addressing and resolving student complaints in a fair and timely manner.

1. Definition of Complaint
1.1 Scope: A complaint is defined as any formal expression of dissatisfaction or concern raised by a student regarding a matter related to their experience at CITI, including but not limited to:

  • Academic issues

  • Administrative processes

  • Facilities or resources

  • Staff conduct

  • Discrimination or harassment

1.2 Informal Resolution: Students are encouraged to resolve minor concerns informally through discussion with relevant staff members before escalating to a formal complaint.

2. Filing a Complaint
2.1 Submission: Students may submit a formal complaint in writing via email to info@cosmostrg.com or in person to the designated complaints officer at CITI.
2.2 Information Required: The complaint should include the following information:

  • Student's name and contact information

  • Nature of the complaint

  • Relevant details or evidence

  • Desired outcome or resolution


3. Complaint Handling Process
3.1 Acknowledgment: Upon receipt of a formal complaint, CITI will acknowledge receipt of the complaint within [insert timeframe, e.g., 3 working days].
3.2 Investigation: CITI will conduct a thorough investigation into the complaint, gathering relevant information and evidence from all parties involved.
3.3 Resolution: CITI will endeavor to resolve the complaint promptly and fairly, taking into account the nature of the complaint and the interests of all parties involved.


4. Appeals Process
4.1 Appeal: If a student is dissatisfied with the outcome of their complaint, they may appeal the decision by submitting a written appeal to CITI within [insert timeframe, e.g., 10 working days] of receiving the outcome.
4.2 Review: The appeal will be reviewed by an independent panel or designated authority at CITI, which will consider all relevant information and evidence before making a final decision.


5. Confidentiality and Privacy
5.1 Confidentiality: CITI will handle all complaints with confidentiality and discretion, respecting the privacy of all parties involved.
5.2 Data Protection: Personal information collected in the course of handling complaints will be processed in accordance with CITI's Data Protection Policy.


6. Contact Information
For inquiries or to file a complaint, please contact:
Cosmos International Training Institute (CITI) No.26, 2nd Street, Sri Padmavathy Nagar, Pattabiramapuram, Tiruttani - 631 209 Tiruvallur (Dt.), Tamil Nadu, India Email: info@cosmostrg.com Phone: +91 - 97 87 87 28 66

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