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HiQual - UK Business and Administration Management

Level 2 Award in IT User Skills

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Overview

This program introduces learners to the essential IT skills required in modern workplaces. It emphasizes practical competence in using common software applications, managing digital information, and applying safe and responsible IT practices. Participants will gain the confidence to use IT tools effectively for communication, productivity, and problem‑solving in business and personal contexts.

Qualification Awarding Body

HiQual- UK

​​​Mode of Study

Online

​​​Mode of Exam

Online

Duration

Qualification Time: 90 Hours

Training Schedule

The training schedule will be set according to your available times: one-to-one. No need to wait for a fixed schedule.

Exam Pattern

• Assessment Type: Written exam + practical evaluation
• Format: MCQs, short answers, and hands‑on IT tasks
• Total Questions: 50 theory + 1 practical assignment
• Passing Score: 70%
• Duration: 90 minutes (written) + 2 hours (practical)
• Certification: Level 2 Award in IT User Skills Certificate

Study Units

• Introduction to IT User Skills Defines the role of IT in the workplace and the importance of digital literacy.
• Word Processing Applications Covers creating, formatting, and editing documents using word processing software.
• Spreadsheet Applications Introduces data entry, formulas, charts, and basic data analysis.
Presentation Software Explains how to design, format, and deliver effective presentations.
• Database Basics Provides an introduction to creating, managing, and querying simple databases.
• Internet and Email Skills Reviews safe browsing, online research, and effective use of email communication.
• File Management and Data Storage Explains organizing files, using cloud storage, and applying backup practices.
• IT Security and Safe Practices Introduces cybersecurity basics, password management, and safe online behavior.
• Collaborative Tools and Online Communication Covers video conferencing, shared documents, and digital collaboration platforms.
• Practical Case Study in IT User Skills Applies knowledge to real‑world tasks, reinforcing problem‑solving and productivity skil

Learning Outcomes

• Builds essential IT skills for workplace and personal productivity
• Enhances competence in word processing, spreadsheets, and presentations
• Strengthens understanding of IT security and safe online practices
• Provides practical skills for digital communication and collaboration
• Offers recognized certification to support career progression in IT and business roles

Who Should Enrol?

• Entry‑level office staff and administrative assistants
• Students and professionals seeking foundational IT skills
• Individuals preparing for employment in digitally enabled workplaces
• Professionals transitioning into roles requiring IT competence
• Learners preparing for higher‑level IT qualifications

​Certification

Successful candidates receive a certificate from the HiQual - UK.

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