top of page

HiQual - UK Business and Administration Management

Level 2 Award in Business Administration

202511251157Level 3 Certificate in Marketing Management.png

Overview

This program introduces learners to the essential principles and practices of business administration. It emphasizes organizational procedures, communication, record‑keeping, and customer service. Participants will gain the skills to perform routine administrative tasks effectively, support office operations, and contribute to the smooth running of a business environment.

Qualification Awarding Body

HiQual- UK

​​​Mode of Study

Online

​​​Mode of Exam

Online

Duration

Qualification Time: 100 Hours

Training Schedule

The training schedule will be set according to your available times: one-to-one. No need to wait for a fixed schedule.

Exam Pattern

• Assessment Type: Written exam + case study
• Format: MCQs, short answers, and applied case study analysis
• Total Questions: 50 theory + 1 case study
• Passing Score: 70%
• Duration: 90 minutes (written) + 1 week (case study submission)
• Certification: Level 2 Award in Business Administration Certificate

Study Units

• Introduction to Business Administration Defines the role of administration in organizations and its importance in business success.
• Office Procedures and Record Management Covers filing systems, document control, and maintaining accurate records.
• Communication in Business Administration Explains verbal, written, and digital communication methods in the workplace.
• Customer Service in Administration Highlights the role of administrators in supporting customer satisfaction and service delivery.
• Time Management and Work Prioritization Provides techniques for organizing tasks, meeting deadlines, and managing workloads.
• Teamwork and Collaboration Reviews the importance of working effectively with colleagues and supporting team goals.
• Health, Safety, and Security in the Office Introduces workplace safety, data protection, and confidentiality requirements.
• Financial Administration Basics Covers handling invoices, petty cash, and basic financial documentation.
• Technology in Business Administration Explains the use of office software, databases, and digital tools for efficiency.
• Practical Case Study in Business Administration Applies knowledge to a real‑world scenario, reinforcing problem‑solving and administrative skills.

Learning Outcomes

• Builds foundational knowledge of business administration practices
• Enhances communication, organization, and customer service skills
• Strengthens ability to manage records, documents, and office procedures
• Provides practical skills for supporting business operations
• Offers recognized certification to support career progression in administration and office support

Who Should Enrol?

• Entry‑level office staff and administrative assistants
• School leavers seeking foundational business skills
• Professionals transitioning into administrative roles
• Business students preparing for further qualifications
• Individuals seeking employment in office and support functions

​Certification

Successful candidates receive a certificate from the HiQual - UK.

bottom of page