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HiQual - UK Business and Administration Management

ISO 9001:2015 (Quality Management Systems)

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Overview

The ISO 9001:2015 Quality Management Systems (QMS) program equips learners with the knowledge and skills to implement, maintain, and audit QMS in compliance with the ISO 9001:2015 standard. It emphasizes customer focus, process improvement, risk‑based thinking, and continuous improvement. Participants will gain the competence to ensure organizational quality, enhance customer satisfaction, and achieve certification readiness.

Qualification Awarding Body

HiQual- UK

​​​Mode of Study

Online

​​​Mode of Exam

Online

Duration

Qualification Time: 300 Hours

Training Schedule

The training schedule will be set according to your available times: one-to-one. No need to wait for a fixed schedule.

Exam Pattern

• Assessment Type: Written exam + case study + project
• Format: MCQs, short answers, applied case study, and QMS implementation project
• Total Questions: 70 theory + 1 case study + 1 project
• Passing Score: 70%
• Duration: 2.5 hours (written) + 3 weeks (project submission)
• Certification: ISO 9001:2015 (Quality Management Systems)

Study Units

• Regulatory Compliance and Standards Reviews ISO 9001:2015 requirements, quality principles, and integration with other ISO standards.
• Risk Assessment and Hazard Identification Explains risk‑based thinking, identifying quality risks, and applying preventive measures.
• Document Control and Recordkeeping Covers QMS documentation, version control, and maintaining audit‑ready records.
• Emergency Response and Preparedness Focuses on business continuity planning and preparedness for quality disruptions.
• Safety Training and Awareness Reviews staff training, awareness programs, and competence development in QMS.
• Incident Reporting and Investigation Explains reporting non‑conformities, corrective actions, and continual improvement.
• Fire Safety and Prevention (Adapted to QMS context) Covers workplace safety integration and compliance with quality and safety standards.
• Root Cause Analysis Techniques Introduces RCA tools (5 Whys, Fishbone Diagram) for investigating non‑conformities.
• Effective Safety Committee Management Reviews cross‑functional quality teams, management reviews, and committee roles in QMS.
• Social Responsibility and Sustainability Explains CSR, sustainability, and aligning QMS with organizational responsibility goals.

Learning Outcomes

• Builds competence in implementing and maintaining ISO 9001:2015 QMS
• Enhances compliance with international quality management standards
• Strengthens risk‑based thinking, corrective action, and continual improvement skills
• Provides tools for documentation, auditing, and management reviews
• Offers recognized certification to support career progression in quality and compliance roles

Who Should Enrol?

• Quality managers and officers
• Compliance and audit professionals
• Project managers in manufacturing, services, and construction
• Internal auditors and consultants implementing ISO standards
• Individuals preparing for ISO 9001 lead auditor or implementation roles

​Certification

Successful candidates receive a certificate from the HiQual - UK.

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