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Overview

The Certificate in Total Quality Management (TQM) course is designed to equip participants with the knowledge and skills to implement and lead quality management practices in organizations. TQM is a holistic approach that focuses on continuous improvement, customer satisfaction, and the involvement of all employees in the pursuit of excellence. This course provides a comprehensive understanding of TQM principles, methodologies, and tools, enabling participants to drive organizational excellence, enhance processes, and deliver superior products and services.

Qualification Awarding Body

IRBA - USA

​​​Mode of Study

Online

​​​Mode of Exam

Online

Duration

The qualification has recommended course duration of 3 Months
Note: However the course duration may be increased to meet additional learning needs if required but not reduced.

Training Schedule

The training schedule will be set according to your available times: one-to-one. No need to wait for a fixed schedule.

Evaluation Criteria

  • Active participation in discussions, case studies, and practical exercises.

  • Submission of a capstone project demonstrating the application of knowledge.

  • Successful completion of lead auditor role-plays scenarios.

  • Performance in written examinations or assessments covering course content.

Learning Outcomes of This Course

  • Master the principles, standards, and tools related to various management systems.

  • Implement, manage, and optimize management systems in compliance with relevant standards.

  • Lead audit teams and conduct effective internal and external audits.

  • Identify non-conformities and develop corrective and preventive action plans.

  • Enhance organizational performance, compliance, and sustainability through effective management systems.

  • Provide valuable recommendations for continual improvement in various management domains.

  • Demonstrate expertise in managing and auditing management systems.

What Will You Learn?

  • Introduction to Management Systems and Standards

  • Quality Management Systems (ISO 9001) and Auditing

  • Environmental Management Systems (ISO 14001) and Auditing

  • Occupational Health and Safety Management Systems (ISO 45001) and Auditing

  • Information Security Management Systems (ISO 27001) and Auditing

  • Energy Management Systems (ISO 50001) and Auditing

  • Food Safety Management Systems (ISO 22000) and Auditing

  • Business Continuity Management Systems (ISO 22301) and Auditing

  • Integrated Management Systems (IMS) and Auditing

  • Risk Management in Management Systems

  • Leading Audit Teams and Audit Program Management

  • Continuous Improvement and Best Practices in Managing Management Systems

​Certification

Successful candidates receive a certificate from the IRBA USA

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