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Overview

The Certificate in Total Quality Management (TQM) course is designed to equip participants with the knowledge and skills to implement and lead quality management practices in organizations. TQM is a holistic approach that focuses on continuous improvement, customer satisfaction, and the involvement of all employees in the pursuit of excellence. This course provides a comprehensive understanding of TQM principles, methodologies, and tools, enabling participants to drive organizational excellence, enhance processes, and deliver superior products and services.

Qualification Awarding Body

IRBA - USA

​​​Mode of Study

Online

​​​Mode of Exam

Online

Duration

The qualification has recommended course duration of 3 Months
Note: However the course duration may be increased to meet additional learning needs if required but not reduced.

Training Schedule

The training schedule will be set according to your available times: one-to-one. No need to wait for a fixed schedule.

Evaluation Criteria

  • Quizzes and exams to evaluate theoretical knowledge.

  • Practical assignments and case studies to demonstrate the application of TQM tools.

  • Group projects to assess teamwork and collaboration skills in TQM initiatives.

  • Final TQM project or improvement plan showcasing comprehensive understanding.

Learning Outcomes of This Course

  • Understand the fundamental concepts and principles of Total Quality Management.

  • Learn how to develop and implement a TQM framework within an organization.

  • Acquire skills to identify and analyze quality issues and opportunities for improvement.

  • Gain expertise in data-driven decision-making and problem-solving techniques.

  • Implement quality measurement and performance evaluation systems.

  • Develop strategies for continuous improvement and waste reduction.

  • Cultivate a customer-centric approach and enhance customer satisfaction.

  • Promote a culture of quality and excellence throughout the organization.

  • Master TQM tools and methodologies such as Six Sigma, Lean, and Kaizen.

  • Lead and manage TQM initiatives effectively within teams and departments.

  • Establish effective communication channels for quality enhancement.

  • Prepare for professional certifications in Total Quality Management.

What Will You Learn?

  • Introduction to Total Quality Management (TQM)

  • TQM Principles and Philosophies

  • TQM Tools and Techniques

  • TQM Framework and Implementation

  • Quality Planning and Policy Deployment

  • Customer Focus and Customer Relationship Management

  • Data Analysis and Statistical Process Control (SPC)

  • Six Sigma Methodology

  • Lean Management and Waste Reduction

  • Kaizen and Continuous Improvement

  • Quality Measurement and Performance Metrics

  • TQM Leadership and Change Management

​Certification

Successful candidates receive a certificate from the IRBA USA

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